FAQS

What’s different about your donuts?

The simple answer is that we do everything the long, laborious way to make sure that your donut is as delicious and as fresh as possible. Our dough recipe took 90 tries and special training in artisan dough to perfect. The donuts we serve to you have always been made within the last few hours and everything (the dough, the jam, the glaze, the drizzle, the marshmallow, etc.) has been made completely from scratch. That’s why we start work at 3:00am.

How does your menu work?

We always have 7 donuts on our menu. Plus, one weekly special and one Friday special! The 7 donuts rotate with the seasons. Our next menu change up is in January!

Why do you sell out some days?

Every bakery with fresh product intends to sell out by the end of the day. Otherwise, it has to be thrown out or gifted. On one hand, we don’t want to disappoint our customers and, on the other, we don’t want waste. Avoiding both of those things results in a hard balance. At 3am when our bakers start making the dough, they make an estimate of how many we will sell that day. Usually, we get it right. But sometimes, we’re just unpredictably busy or a certain flavour is extremely popular and we end up selling out before close. We always post on our Instagram just before selling out so that we save you a drive!

If you can tell you’re going to sell out, can’t you just make more?

No. We make a few batches throughout the day, so flavours that run out will be replenished. But, because our donuts take so much time to make, we can’t just whip up another batch to carry us through to the end of the day if things are getting low.

Do you offer vegan or gluten-friendly donuts?

We do have one vegan option! However, gluten-friendly is not possible for us right now. Maybe one day! We’d rather do a few things really, really well than take on too much and compromise quality. It is a hope to always have more options for our customers.

Do you have nut-free options?

We have some donuts without nuts in the dough or toppings, but, because of our small kitchen, we can’t make any guarantees! If you let us know about your allergy, we will be very careful when packaging it. It’s up to your own discretion and the severity of the allergy.

Can I do a large order?

Yes! Orders over 5 dozen receive a 30% discount and can be delivered. Get in touch with us here about your order.

Can you deliver?

We don’t, but we are on Skip The Dishes! We only do delivery for large orders over 5 dozen.

Why didn’t I get the flavour I wanted in my Skip order?

When customers order through Skip the Dishes, there is no way for them to see what flavours we currently have available. We also don’t package your order the moment it comes in. We wait to give you the freshest donuts when the delivery person arrives. When the delivery person arrives, we pack up the flavours available at that time. If we have the flavour you requested, we put it in!